Refund Policy
Terms of Service
Our commitment to excellence ensures high-level results for every client. Refunds are strictly reserved for verified failure to complete contractually obligated duties. Discrepancies regarding aesthetic preference or grass height are not valid grounds for claims. Furthermore, external factors such as dormant sod, weather fluctuations, or insufficient owner care are excluded from liability. All completed work is final unless a specific technical error is reported and confirmed by our staff during a formal inspection within 24 hours of the initial visit.
Strict Limitation of Claims
Seasonal service commitments are non-refundable once work commences, as these slots are dedicated to your specific property. Any authorized mid-season terminations for future dates are subject to a 25% administrative penalty to mitigate operational losses. Delays caused by weather are inherent to professional landscaping and do not warrant financial reimbursement; we will reschedule services as soon as safety and conditions permit. These policies safeguard our ability to deploy premium equipment and elite staff while maintaining sustainable local business growth.
Formal Correction and Requests
To qualify for a refund, you must provide written notice and photos within 24 hours. Eligibility is strictly conditional upon allowing our team a mandatory opportunity to inspect the site and perform corrective actions, such as re-mowing or re-treating to resolve the issue. Only if the error remains unrectified after our correction attempt will a refund be considered. Approved claims are returned to the original payment source within ten days.